Return Policy
Return Policy
(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly not be attributed to their trade, business, or professional activity.)
Information on the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the date:
• on which you, or a third party designated by you (other than the carrier), have taken possession of the goods, provided that you have ordered one or more goods under a single order and these have been delivered simultaneously;
• on which you, or a third party designated by you (other than the carrier), have taken possession of the last goods, provided that you have ordered multiple goods under a single order and these have been delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. You can do so by sending an email to support@arohaorchard.com.
You may use the attached model withdrawal form, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this agreement, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the standard delivery we offer), without undue delay and no later than 30 days after we have received notice of your withdrawal.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have either:
• received the returned goods, or
• you have provided proof that you have returned the goods,
whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than 30 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 30 days has expired.
The direct cost of returning the goods shall be borne by you.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusions and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to agreements:
• for the supply of goods that are not prefabricated and are made according to the consumer’s individual choice or specification;
• for the supply of goods that are liable to deteriorate or expire rapidly;
• for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can only be delivered after at least 30 days and whose value depends on market fluctuations beyond the trader’s control;
• for the supply of newspapers, periodicals, or magazines, with the exception of subscriptions.
The right of withdrawal expires prematurely for agreements:
• for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal has been broken after delivery;
• for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;
• for the supply of audio or video recordings or computer software in a sealed package, if the seal has been broken after delivery.
Example of a Cancellation Form
Please contact us by email at support@arohaorchard.com before returning any goods.
The return address printed on our parcels is not our return shipping address. You will receive the correct return address by email upon request.
If you wish to cancel the contract, please complete the form below and send it to us by email.
Cancellation Form
I/We () hereby withdraw from the contract concluded by me/us () for:
• the purchase of the following goods () /
• the provision of the following service ()
Ordered on: () ____________ / Received on: () ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete/remove where not applicable.